Last Updated: December 3, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you and UndergroundIQ ("Company," "we," "us," or "our") concerning your access to and use of our 811 ticket management platform and related services (the "Service").
By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.
You must be at least 18 years old and have the legal capacity to enter into these Terms. By using the Service, you represent and warrant that you meet these requirements.
To access certain features of the Service, you must create an account. You agree to:
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.
This license does not include any right to: (a) resell or commercially exploit the Service; (b) modify, adapt, or create derivative works; (c) reverse engineer or decompile the Service; or (d) access the Service to build a competitive product or service.
We offer various subscription plans with different features and pricing. By subscribing, you agree to pay the fees associated with your selected plan.
Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). You authorize us to charge your payment method on the renewal date.
We may change our subscription fees at any time. We will provide you with reasonable advance notice of any fee changes, and the changes will apply to your next billing cycle.
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. We do not provide refunds for partial subscription periods, except as required by law.
You retain ownership of all content you upload, submit, or transmit through the Service ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, store, reproduce, and display your User Content solely to provide and improve the Service.
You are solely responsible for your User Content and the consequences of posting or publishing it. You represent and warrant that:
You agree not to:
The Service and its entire contents, features, and functionality (including but not limited to all information, software, code, text, displays, graphics, photographs, video, audio, design, presentation, selection, and arrangement) are owned by UndergroundIQ and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.
Our trademarks and trade dress may not be used without our prior written permission.
The Service may integrate with or contain links to third-party services (including Blue Stakes of Utah). We are not responsible for the content, accuracy, or practices of third-party services. Your use of third-party services is governed by their respective terms and policies.
THE SERVICE IS A TICKET MANAGEMENT AND DOCUMENTATION PLATFORM ONLY. UndergroundIQ provides software tools to help organize, track, and document 811 ticket information and related excavation activities. The Service does not provide excavation services, utility location services, engineering services, safety consulting, or compliance advice.
UNDERGROUNDIQ MAKES NO GUARANTEE, REPRESENTATION, OR WARRANTY THAT USE OF THE SERVICE WILL PREVENT UTILITY STRIKES, PROPERTY DAMAGE, PERSONAL INJURY, OR ANY OTHER INCIDENT RELATED TO EXCAVATION ACTIVITIES. The prevention of utility strikes depends on numerous factors entirely outside of our control, including but not limited to: the accuracy of utility markings, the accuracy of ticket information provided by third parties, proper field procedures, crew training, soil conditions, equipment operation, and compliance with applicable laws and regulations.
YOU ACKNOWLEDGE AND AGREE THAT:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDERGROUNDIQ EXPRESSLY DISCLAIMS ANY AND ALL LIABILITY FOR ANY DAMAGES, INJURIES, LOSSES, CLAIMS, OR EXPENSES ARISING FROM OR RELATED TO:
While we strive to provide accurate and up-to-date ticket information through our integration with Blue Stakes and facility operators, we do not guarantee the accuracy, completeness, or timeliness of any information provided through the Service. Ticket information originates from third-party sources over which we have no control. You acknowledge that you must independently verify all information before relying on it for excavation decisions.
The Service is not a substitute for compliance with applicable federal, state, and local laws and regulations governing excavation activities, including but not limited to Utah Code Ann. § 54-8a (Underground Facilities Damage Prevention Act). You remain solely responsible for understanding and complying with all applicable legal requirements.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.
While we implement industry-standard security practices and strive to provide a reliable service, we do not warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNDERGROUNDIQ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR AGGREGATE LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless UndergroundIQ, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any third-party rights.
We may modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.
We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.
Upon termination, your right to use the Service will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction.
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and UndergroundIQ regarding the Service and supersede all prior agreements and understandings.
If you have any questions about these Terms, please contact us:
UndergroundIQ
Email: support@underground-iq.com