Privacy Policy

1. Introduction

Welcome to UndergroundIQ ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our 811 ticket management platform and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you:

• Register for an account
• Use our Service
• Contact us for support
• Participate in surveys or promotions

This information may include:

• Name, email address, phone number, and company information
• Account credentials (username and password)
• Project details, ticket information, and work site data
• Photos, notes, and documentation uploaded to the platform
• Payment information (processed securely through third-party payment processors)
• Communications with us

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent on the Service)
• Location data (when you use location-based features)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information from Blue Stakes of Utah and utility operators to provide our Service, including ticket details, status updates, and marking information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process your transactions and manage your account
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Send you promotional communications (with your consent)
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Provide documentation and proof of compliance for liability protection

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., hosting, analytics, payment processing)
• Team Members: With other users in your organization who have been granted access
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you authorize us to share information with third parties

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it for legal purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request a copy of your information in a portable format
• Opt-Out: Opt-out of marketing communications
• Restriction: Request restriction of processing

To exercise these rights, please contact us at the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: